Author

Books by Donna Weber

Donna Weber is a customer success consultant and the founder of Springboard Solutions, where she has worked with B2B SaaS companies on customer onboarding and retention strategy since the early 2000s. She is among the first practitioners to formalize customer success as a discipline and has worked with companies including Mixpanel, Limeade, and Lattice. Onboarding Matters, published in 2021, synthesizes her consulting frameworks and is widely referenced in customer success communities. She is also a speaker and educator in the CS field.